Frequently Asked Questions

What happens once i have purchased my hosting?

Once complete you will receive your account activation email containing all of the details you need to access your new account. You should keep this email safe for future reference.

Can you move my website from an existing provider?

Yes, we can take care of this for you. Please contact us to get a quote, which would depend on the size and complexity of your existing website.

Is there a minimum contract period?

No, you are not tied into any contract and you can cancel anytime. We also offer a 30 day money back guarantee should you want to leave within this time.

Can i upgrade or downgrade my hosting package?

Yes you can upgrade or downgrade your package in accordance with your needs, if and when they change. Please contact us to discuss this and we would be happy to help. There will be no charge for changing your package, we will simply adjust the price for the remaining time on your account.

What is Linux Hosting?

Linux hosting is a great solution for home users, business users, and web designers looking for cost effective and powerful hosting. Whether you are building a single page portfolio, or you are running a database driven e-commerce website, we have a Linux hosting solution for you. Our Linux web hosting packages are also come with popular one-click install CMS software such as WordPress, Joomla! and Drupal. Linux hosting is flexible, powerful, and great value for money.

What is Windows Hosting?

Our Windows web hosting plans are ideal for home users and businesses alike, offering secure, stable
and fast hosting solutions. Our Windows hosting platform has been built for ASP.NET developers and
customers wanting to install ASP.NET applications, and use MS SQL database driven application, all
supported with:

ASP.NET 2.0, 3.5 & 4.0





Linux or Windows Hosting?

Choosing between Linux and Windows hosting largely depends on the requirements of your website project.

The difference between Linux and Windows is the operating system (OS), which is responsible for executing scripts and databases. Linux and Windows operate using different languages to one another, meaning that some applications and databases can run on one but not the other.

If you know that you need to run special windows applications on your website, such as ActiveServerPages (ASP), .NET script languages, VisualBasic or Microsoft SQL databases (MSSQL) then you should opt for Windows hosting.

Linux is used on approximately 70% of web servers worldwide, it is by far the more popular, reliable, stable and efficient. If you want to use PHP, Perl, Python scripting and MySQL databases. It’s the best choice for supporting popular applications such as WordPress, Drupal, Magento, Joomla and other well known CMS.

What hosting package is best for me?

This entirely depends on the requirements of your website project. Unless you know you need Windows hosting for a specific reason then we always recommend Linux hosting for the best compatibility. If you are having difficulty deciding then do not worry! We are on hand to help you with all the advice you need to choose a suitable package, please get in touch by filling out the form above.

Web Hosting Terminology

New to web hosting? Here are some of the most common terms used:


A term used by web hosts to describe how much data can pass from the server your website is hosted on to people visiting your web site. This includes the files that make up your website as well as any data downloaded from databases or media files.


A country code top level domain name. These domain names are associated with a country or geographic location, e.g. (UK), .fr (France), and .cn (China). The ability to register these domain names from another country depends on the registrar’s rules. For example, (UK) has no restrictions, whereas .it (Italy) demands you are based in Europe.

Domain Name System
The system that maps domain names to the corresponding machines’ IP addresses. This system is essentially a phone book that translates human friendly names into computer friendly numbers. Because this information is stored across multiple computers, any updates to a domain (including registration and ownership details) can take up to 48 hours to work its way across all of them.
File Transfer Protocol (FTP)

Once you are ready to see what your website looks like online, uploading the files to your web space is really easy and is often as simple as clicking, dragging, and dropping. The method you will use to get your website online is called File Transfer Protocol (FTP). Don’t be put off by the name, all this does is take the files from your computer and put them on to the web host’s server for people to access. Simple!

In order to do this your web host may offer an upload function though your account with them, but that means you have to log in every time. A quicker alternative that most people use is FTP software. Some HTML editors come with this built in (e.g. Dreamweaver or Microsoft Expression Web) but even if yours doesn’t, there is an industry standard standalone free software program called FileZilla you can download.”


HTML (Hyper Text Mark-up Language) is the first layer of a web page and deals with the content, such as the text, any lists, tables, quotes, and more.


LAMP is an acronym used to describe a set of open source software used by many people and businesses to save money and to prevent platform lock-in.

Linux: Operating system

Apache: Web server

MySQL: Database

PHP: Programming code


MySQL (owned and developed by Sun Microsystems) is the world’s most popular open source database. It is also part of the open source software stack known as LAMP (Linux, Apache, MySQL, PHP).


Subdomain names are domains that are part of the parent domain name. They are free to set up and can be useful if you have areas of your site you want to categorise, e.g.,


Top Level Domain Names have no association with any countries and were amongst the first to be created, e.g. .com, .net, and .org.

Web Space

The amount of space allocated to your website by a web host to store all your files and data. The more web space you have the more information you can store.